Frequently asked questions

You will receive a booking confirmation and the booked parking ticket by email. With your email address, you can call up and print out the parking ticket again at a later point in time.

After successful booking and payment, please print out the parking tickets yourself. There is no postal dispatch of the tickets.

Please call up your parking ticket and print it out again. The required login data was sent to you by email with the booking confirmation.

You can choose between credit card (VISA and MasterCard), SEPA direct debit, giropay, iDEAL and PayPal.

Definitely! We guarantee you a parking space for every parking ticket you buy.

You can book up to 10 tickets. For larger contingents, please contact us by email:

After completed booking and payment, the return of parking tickets is not possible.

The parking areas open one hour before the start of the event.

You book your parking ticket directly for a parking space in one of the areas. This enables you to arrive in a targeted manner. Your parking ticket entitles you to enter and exit the booked parking area once (highlighted on your PDF parking ticket, may change). Please also pay attention to the signs on site!

There are around 600 parking spaces for bicycles at the Tivoli. These are located opposite the south/west entrance and on the forecourt in the Albert-Servais-Allee area. These parking spaces are not monitored.

No, we only offer car parking spaces.

Charging points are available in our Tivoli multi-storey car park. Current parking and charging tariffs can be found on our website:

Event parking management

Many events, like sporting events, concerts, open-air festivals and conferences, require everything to be perfect for the overall experience to be a success. "Event parking management" encompasses all the services we provide to help your event be a success, which we are happy to include in your contract.

Safety and security, seamless traffic control, working closely with authorities, comprehensible information systems and relaxed drivers: these are the cornerstones of our commitment to quality.

Our experience with events ranging in size from 1,000 to over 100,000 visitors, the technology we use and our well-trained staff help us deliver on this promise.

Parkwart auf Eventgelände
APAG ServiceCenter

Have questions? We are happy to answer them! You can call us any day of the week from 7:00 to 20:00. Outside of these hours, we can be reached at any time by email.

Phone icon +49 241 1688-5000

Email icon

Office icon
Wirichsbongardstraße 47,
52062 Aachen

Pick-up times, services & more information for ServiceCenter.