Your data is secure with us

Thank you for visiting our website and your interest in our company. We take the protection of your personal data seriously and hope that you feel comfortable and secure when visiting our Internet pages.

Collection and processing of personal data

Normally, the APAG pages can be visited without the requirement of providing personal data. To optimise our Internet pages, we only collect technical information pertaining to your visit, such as the Internet browser you used, how long you visited our web pages, which pages you accessed, the domain name, from where you arrived at our website and your provider‘s IP address. This information is not personal and is evaluated anonymously.

In addition, personal data is only collected if you provide it voluntarily, e. g. for mailing information materials, reviewing your invoice data or for concluding a contract. This data will be used for the specified purpose pursuant to the relevant legal provisions.

Use and transfer of personal data and earmarking for specific purpose

All personal data will be collected, processed and used solely for the purpose of concluding contracts and for the protection of justified business interests with respect to the support of our customers and the requirement-based product design according to valid provisions for the protection of personal data.

Right to demand information and public directory of procedures

Upon request, we will provide you with information about your personal data stored with us in accordance with the valid legal provisions. We have summarised the information in our public directory of procedures pursuant to §4e BDSG (Federal data protection Act).


We are using both technical and organisational measures to protect your personal data from accidental and premeditated manipulations, loss, destruction or access by unauthorised parties. Our safety measures are regularly reviewed and improved in accordance with the technical advances.

Use of Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc ("Google"). Google Analytics uses so-called "cookies", text files, which are stored on the computer of a website visitor. These cookies collect anonymous traffic data and allow for an analysis of the visitor's usage of this website.

The information about your use of the website gathered by means of cookies, including your IP address, is transmitted to and stored on a Google server in the USA. Google uses that information to evaluate your use of the website, to report on website activity for us as site operator, and to provide other services in connection with the use of the site and the web. Moreover, Google will provide this information to third parties as required by law or for data processing under contract for Google. In no case will Google associate your IP address with other data stored by Google. By using this website you consent to Google’s processing of the data gathered in the way and for the purpose described above. 

Please note that this website uses Google Analytics with the extension “_anonymizeIp()” in order to enhance the data protection. Therefore, IP addresses are processed in abbreviated form within the European Union to prevent direct identification of a particular person when analysing the use of this website. 

You may refuse the placement of cookies by selecting the appropriate settings on your browser. In doing this, you will safeguard your right to disagree with any future collection, processing and use of data by Google Analytics. For this purpose, you may install the Google Analytics deactivating add-on for browsers to prevent Google Analytics from storing any information on web sites you visited. 

For more details and notes regarding the download and installation of this deactivating add-on, please click here.

For more information about our information practices, please view our full Privacy Statement:


Customer information

APAG ServiceCenter

  Wirichsbongardstraße 47, 52062 Aachen

  Hotline: 0241 / 1688-5000

  Fax: 0241 / 1688-5999